Monolith provided Managed audio-visual support and content production services to Morgan Stanley offices in Japan, Hong Kong, China, Australia, and multiple states in India. Services included video conferencing support and operations, onsite and offsite event technical support and consulting, usability and operational testing of new facilities, systems consulting & project coordination, and supplier/vendor management.
Services
Client
Year
Website
Challenge
Our client required the replacement of multiple individual countries support providers with a regionally managed service provider capable of delivering services in four countries and six cities under a single management and control structure to provide solutions for the following challenges;
• Standardize regional support procedures, policies, and best practices.
• Resolve regional service quality and reliability inconsistencies.
• Seamlessly manage the transition of regional services to a single provider.
• Launch and transition services to newly constructed and updated facilities.
• Provide flexible “right-sized” teams to meet new
service requirements as they evolve.
• Provide cost-effective turn-key project and systems consulting support.
• Lack of regional quality standards and procedures
• Outdated technology and service processes
• No singular management of regional services.
Solutions
Monolith proposed a hands-free, comprehensive solution to provide regional integrated services for Morgan Stanley with services that included;
Result
Monolith provided support teams for Morgan Stanley in Japan and India, later expanding to include Hong Kong and Australia. Monolith provided Audio Visual Operations and Technical support, Content Production Services and Event Production and Support Services.
Monolith successfully managed the transition of services to our managed services team. We evaluated existing facilities and applied new procedures to assure service stability and quality. Our management team provided systems consulting and vendor management services for projects to improve technical systems and facilities.
When Morgan Stanley moved operations in Japan to Otemachi, Monolith teams supported the transition, assisted with new facilities testing and rollout and provided technical consultation and feedback during operational deployment. Monolith also assisted with facilities transitions in India and Hong Kong during our support for Morgan Stanley.
Monolith scaled our services, growing with our client’s requirements, scaling services, and team size to match changing client needs throughout the region.
Managed services provided across 4 countries and 6 cities, ensuring consistent AV operations.
Managed services provided across 4 countries and 6 cities, ensuring consistent AV operations.
